Privacy Policy
Last updated: 10/2/2025
Introduction
Sumi Travel Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
We may collect personal information that you provide directly to us, including:
- Name and contact information (email, phone number, address)
- Travel preferences and requirements
- Payment information (processed securely through third-party providers)
- Passport and visa information when required for bookings
- Emergency contact information
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser information
- Pages visited and time spent on our site
- Referring website information
- Device and operating system information
How We Use Your Information
We use the information we collect to:
- Provide and improve our travel services
- Process bookings and payments
- Communicate with you about your travel arrangements
- Send promotional materials (with your consent)
- Comply with legal obligations
- Protect against fraud and ensure security
Information Sharing
We may share your information with:
- Travel suppliers (hotels, airlines, tour operators) to fulfill your bookings
- Payment processors for secure transaction processing
- Government authorities when required by law
- Service providers who assist in our operations
We do not sell, trade, or rent your personal information to third parties for marketing purposes without your explicit consent.
Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt-out of marketing communications
- Request information about how we use your data
Cookies
Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser preferences. Some features may not function properly if cookies are disabled.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13 without parental consent.
International Transfers
Your information may be transferred to and processed in countries other than Malawi. We ensure appropriate safeguards are in place for such transfers.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website with a new effective date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Consent
By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy.